Support

Updated October 23, 2026

Help is built into CStoreNexus, on the web and on the phone — an AI support chat that answers any hour, a guide for every screen, and a real team behind every ticket.

Get the app

CStoreNexus for iPhone and Android is free for everyone on a CStoreNexus account: App Store · Google Play. Sign in with the same email and password as the web app.

I cannot sign in

CStoreNexus has no self-signup, by design. Access is created for you by the Owner or an Admin on your company's account, in the web app under Settings → Users & Access. If the app says "No account has been set up for you", your address has not been added yet — ask whoever runs your back office, not us; they can do it in under a minute.

If you have access and the password is not working, an Owner can send you a fresh setup link from the same screen. We cannot reset a password for you without your Owner asking, because we have no way to tell from an email alone that you still work there.

The phone app

• Your role and your stations are set in the web app and follow you to the phone automatically. There is nothing to configure on the handset.
• Face ID or fingerprint unlocks a session you have already signed into. It never replaces the first sign-in, and no password is stored on the phone.
• An invoice photo that has not gone anywhere is usually a signal problem, not a lost photo — it waits in the upload queue and sends itself when the phone is back on a network. More → Upload queue shows what is still waiting.
• If a screen ever hits a problem, the app recovers on its own and a report reaches our team by itself — you do not need to write to us about it, though you are always welcome to.
• Support from the phone: More → Support opens a ticket with a photo or a screen recording attached.

A number looks wrong

Open a ticket with the station, the business date and the figure you expected — and, if you have it, a photo of the register's own report for that day. Live sales come from the register's journal while the day is open; once the day closes, the accepted shift report is the figure every report uses.

The collector stopped sending

The collector is a small program on the store's office PC that copies the register's files up to your account. If a station has gone quiet, check that the office PC is switched on and on the network before anything else — it accounts for most of them. The Home screen shows each station's last file and how long ago it arrived. If the PC is up and the station is still quiet, write to us with the station name and roughly when it last worked. The collector restarts and updates itself, and Home flags a station that has gone quiet, with how long ago it last sent a file.

The time clock

• A punch is missing — fix it in Time Clock → Timecards. Every correction keeps who made it and why, and a week with a missed punch is flagged before it can be approved.
• A clock shows offline — check its power and network. Punches made while it is offline wait on the clock and arrive when it reconnects; Time Clock → Clocks shows when each clock last called in.
• Payroll — Time Clock → Payroll exports the approved week to CSV or Excel for your payroll provider.

Deleting your account or your data

An Owner can turn off any person's access at any time, immediately, in Settings → Users & Access. To delete an entire company account and the data in it, write to support@cstorenexus.com from the Owner's address and say so plainly; we confirm before anything is removed. What we keep and for how long is set out in the privacy policy.

Reporting a security problem

Write to support@cstorenexus.com with "security" in the subject line and we will come back to you the same day. Please do not post it publicly first.

Contact

CStoreNexus LLC · Memphis, Tennessee, United States
support@cstorenexus.com