Support

Updated September 20, 2026

One address, answered by the people who build it. There is no ticket portal and no phone tree — write to egycstore@gmail.com and you will get a person.

I cannot sign in

CStoreNexus has no self-signup, by design. Access is created for you by the Owner or an Admin on your company's account, in the web app under Settings → Users & Access. If the app says "No account has been set up for you", your address has not been added yet — ask whoever runs your back office, not us; they can do it in under a minute.

If you have access and the password is not working, an Owner can send you a fresh setup link from the same screen. We cannot reset a password for you without your Owner asking, because we have no way to tell from an email alone that you still work there.

The phone app

• Your role and your stations are set in the web app and follow you to the phone automatically. There is nothing to configure on the handset.
• Face ID or fingerprint unlocks a session you have already signed into. It never replaces the first sign-in, and no password is stored on the phone.
• An invoice photo that has not gone anywhere is usually a signal problem, not a lost photo — it waits in the upload queue and sends itself when the phone is back on a network. More → Upload queue shows what is still waiting.

A number looks wrong

This is the one we most want to hear about, and the one where detail helps most. Send us the station, the business date, and the figure you expected — and, if you have it, the register's own report for that day. Live sales come from the register's journal and are labelled as such; the accepted shift report is always the authoritative figure, and the two can differ while a day is still open.

The collector stopped sending

The collector is a small program on the store's office PC that copies the register's files up to your account. If a station has gone quiet, check that the office PC is switched on and on the network before anything else — it accounts for most of them. The Home screen shows each station's last file and how long ago it arrived. If the PC is up and the station is still quiet, write to us with the station name and roughly when it last worked.

Deleting your account or your data

An Owner can turn off any person's access at any time, immediately, in Settings → Users & Access. To delete an entire company account and the data in it, write to egycstore@gmail.com from the Owner's address and say so plainly; we confirm before anything is removed. What we keep and for how long is set out in the privacy policy.

Reporting a security problem

Write to egycstore@gmail.com with "security" in the subject line and we will come back to you the same day. Please do not post it publicly first.

Contact

CStoreNexus · EGY Management · Memphis, Tennessee, United States
egycstore@gmail.com